FAQ

01. Why to buy from us

02. How to download and install a model for Element 3D

03. How to add an image/video/text on the screen of a model for Element 3D

04. I've downloaded a file but it has no extension

05. I don't see any emails from your store

06. How soon can I receive the model I've bought?

07. Do you provide money-back guarantee?

08. Can I pay with my credit card?

09. Do you provide custom modeling service

10. Do you offer free 3D models?

11. Do I get an invoice for my purchase?

 

01. Why to buy from us

CG Duck Store provides the biggest collection on gadgets setuped for Element 3D plugin for After Effects.

All the products were made by ourselves, so we can guarantee you their quality and full support.

 

02. How to download and install a model for Element 3D

 

03. How to add an image/video/text on the screen of a model for Element 3D

 

04. I've downloaded a file but it has no extension

Don't worry, it happens sometimes (mostly on Mac systems for some reason). Just manually add a ".zip" extension to the file and unpack it as a regular archive.

 

05. I don't see any emails from your store

Please check your Spam/Junk E-mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Junk, which will allow future messages to get through. If you don’t find our emails you can reach us through the contact form or write a letter on our email (sales@cgduck.pro) and we will help you right away.

 

06. How soon can I receive the model I've bought?

After the purchase you will immediately receive a letter with an exclusive link to the product which you will be able to download from your account at any time.

 

07. Do you provide money-back guarantee?

Yes, we do. We provide money-back guarantee if a purchased 3D model has some errors and we cannot fix these errors or help with them. In other cases please read our Refund Policy.

 

08. Can I pay with my credit card?

We use PayPal for payments, but if you want to use a credit card you will just need to select an appropriate option at Paypal website. Click here to see the example. Please contact us if you have any problems with this.

 

09. Do you provide custom modeling service

Yes, we do. Please fill in the form or just write us an email to sales@cgduck.pro

 

10. Do you offer free 3D models?

Yes, we do. Just search by a "free" tag to find all the free models to estimate the quality of our products.

 

11. Do I get an invoice for my purchase?

You will receive a pdf invoice attached to the email with your order.